Cash-free society

I live in Sweden and I am getting more and more frustrated that this country is becoming a cash-free society which, for the visually impaired in particular, is a big problem. More and more cafes and restaurants do not accept cash and even “normal” shops. I have a bank card that I can “blip” for amounts up to 200 kronor, over that amount and you have to use your PIN code. The big problem is that not all card readers are the same design with differing layouts of numbers etc. Sometimes the number pads are so close too so I cannot differentiate between them. At the same time, I cannot see or read the small display so have no idea of the amount I am agreeing to pay! I have been told that one can ask for a receipt to be printed out and then you can sign that. Sure, but that receipt from the card reader is a tiny slip, I see no numbers so I still do not know the amount I am saying OK to or see the tiny line to sign my name!!! It is not only the visually impaired that finds this so challenging but other groups such as the elderly who may find it easier to have their weekly budget in cash rather than keeping a tab of expenditure via tiny card reader receipts etc.
Today I even discovered a new, very cumbersome method of payinng to go to the toilet! Fortunately, there was a lady to help guide but not the simplest of payment systems! First, “blip” your card on the display to the left of the entrance. take the paper receipt to a reader on the right side of the entrance to scan and then you can finally be let into the toilets! Just putting a coin into a slot was so much easier!!!
How is it where you live? Do you still have the choice to pay with cash or by card?

A light at the end of the tunnel

Living in the Nordic countries, the winters are long and very dark. Once the clocks change at the ed of October, I feel I enter a somewhat murky cave that slowly, slowly gets darker and darker as the weeks go by. However, around December 21 I can feel happy that slowly, slowly the days will get lighter and brighter and Spring WILL come 🙂 For us with visual problems, the darkness can be overpowering at times …. one has to find small ways to make darkness your friend. Outdoors our mobiles can lead the way and indoors we can light candles and add a softer atmosphere around us. How do YOU cope with outdoor darkess?

Assistance at Heathrow

When I last flew back from Terminal 5 at Heathrow, upon check in I asked for assistance. I was told to go to a special area to “book” for assistance. There they took my boarding pass as I was going for a farewell coffee with Karen. When I returned I sat and waited for my turn to be assisted. I was most impressed by the confident and professional manager of the area. She introduced me to the young trainee that would be escorting me through security. The manager explained to the trainee that it was important to ask a passenger who has a visual impairment what they actually needed help with and how they would like to be guided. Her approach and courtesy to me was excellent. It put my female trainee escort at ease and we could chat whilst she fast tracked me through security. I was then led to a dark waiting room that had MANY people needing assistance waiting. It all seemed a bit chaotic in there but, after a while they called out my destination (not my name) and I was then led to the gate by another escort. This took so much stress off of my usual airport experience. I will certainly ask for assistance next time too. What are YOUR experiences of airport assistance?

At the eye clinic

I have had Stargardts for many years and know what I have and how to live with it so, I feel, regular eye checks are not really necessary. However, I began to see “floaters” and a white halo in my right eye when it was dark so made an appointment to make sure all was as it should be.
I met a really pleasant eye doctor who had a look in my eyes after the drops had done their work. He said there was nothing to worry about and it was just yet one more wonderful stage in the ageing process 🙂 He wanted to hear about who did the original diagnosis etc. and we had a lovely chat. I said that the back of my eye kind of looked mouldy to me (I had seen photos after various tests, e.g. flourescein angiography) and he laughed and said that sounded negative. He said I should say that the back of my eye looks like a Jackson Pollock painting … wow! that sounded much better! After looking at some of his paintings, I agree so the reference to mould in my eyes has gone forever 🙂

Using a white cane – 2

Here I go again, about the white cane! My brother also has Stargardts and visited in the summer. I asked him if he now used a white cane, he is nearly 64, I laughed at his answer, “I am in denial”! We have both had Stargardts since our early teens and have found ways to cope with it. However, when he gave me that answer, I asked myself whether I was in denial too … I am to a certain extent, as maybe we all are. Nobody wants to be different, unable to do certain tasks etc. and so we have our “tricks” to try and cover up that fact. I do use a white cane in places I do not know but, then again, I do not use a telescope device to look at notice boards for train times etc. I feel that there are so many people around who can see well so I can just ask to “borrow their eyes” 🙂 I do not need to be super duper independent.
I visited my son in South Korea recently and did not sleep the night before the long journey home which I would do alone. My son could not understand my nervousness. He said “just ask” which is so true but is easier said than done. However, at the check in desk I did indeed ask for assistance and was accompanied by a sweet, trainee air stewardess who fast tracked me through security and took me right to the gate. She even came back to take me on board to help me find my sear even though I said I could manage! It was wonderful and I can highly recommend asking for assistance 🙂 They even offered to organize assistance for me when I had to change in Helsinki … but I assured them that it was not a large airport/terminal and I would be fine.
Helsinki was a different experience. OK, I did not have to change terminals and the gate numbers are large but I still stood below them, with my white cane, peering up to see if it was indeed a 12, or was it a 13? … and not one person of the many that walked past, asked me if I needed help …. hmmmm ;(
How have you found the general willingness to help … either when asked for or not?

New WordPress theme

Stargardts Net is now using a new WordPress theme that should work on desktop as well as mobile devices. You will notice that it is not a drastic design change but a change nonetheless. I have received notes from Google telling me that the old format did not meet up to their very strict criteria … so changes were needed. The theme does not work exactly as I would like … but, on the whole, pretty good.
Many of us using Stargardts Net probably have the disease and so have very limited vision and thus we are not so keen on using mobile devices (or if we do, have to use all the accessibility/magnification tools available). I think Google does not take into account the subject and main user group of websites but that they should be adapted for mobile devices no matter what.
Anyway, I would be very grateful for comments/feedback on the new look and feel of Stargardts Net 🙂

eSight eyewear

I received a note recently from Shane in Ottawa, Canada about the much talked about eSight eyewear:
“My wife and sister in law both have Stargardt’s (they’re now in their 50’s).

I wonder if you’re aware of this new breakthrough high tech device for people with low vision just launched in both Canada and the U.S (in the U.S through Chicago Lighthouse)? Stargardt’s patients, in particular, benefit tremendously from the technology (including those in my family).

Here is the website.www.esighteyewear.com/

In particular, please watch the videos and read the news stories which are inspiring and have received national attention over the past few weeks and months.”

Has anyone else tried eSight eyewear?

Paying problems

I have just read an article in the national Swedish newspaper that there is going to be fewer and fewer bank machines/ATMs here where one can get cash from one’s bank account. This is due to the fact that Sweden lies ahead of many other countries when it comes to paying by card. As a visually impaired person, this fills me with alarm! I tend to use cash a lot as I find the bank/credit card readers in stores, restaurants etc. too intimidating and hard to use! First, there are so many card reader models and just to find the slot to insert one’s card can be hard! I then try to focus on the number pad to insert my PIN number but, again, models differ in the number of rows of buttons so I am never quite sure if I am hitting the right combination. Text and/or figures obviously then appear in the tiny, little card reader window and then one is expected to press the OK button … but what am I saying OK to?! I cannot see a thing in that little window! So, I dare to press the OK button (once I have found it) and, sometimes, given a small receipt to sign under … again, for me, hard to read so not sure what amount I am signing for let alone find the line where I am supposed to sign! I do not wear glasses and, most people tell me, do not look like I am visually impaired so, on the few occasions when I have asked for assistance or explained about my visual impairment, I notice a sigh of annoyance, a look of disbelief and rarely, service with a smile.

On the other hand, bank machines/ATMs in Sweden (and in other countries although I, once again, tend to take cash with me when going abroad!) are larger in every sense of the word …. larger keypad, larger text on screen, lights to indicate where to insert card, where receipt will appear and where money will emerge! There is also a place where you can insert a set of headphones (if you can find it and just happen to have them with you!) if you want help via verbal prompts. Not all of us who are visually impaired can read braille but I am sure it is welcome by those you can! I often wonder what kind of test group they had for advice when designing new bank machines?

I will now recall a sad little story (for me!): A new model of bank machine was introduced in Sweden in the past year. I had never used it before and not been given a “guided tour” by my kids but decided to be brave and entered my PIN code as usual after choosing that I wanted to withdraw cash. However, the card was ejected from the machine … but no cash. Silly me, I thought, I had somehow accidentally pressed the cancel button. I still had some cash in my wallet so walked away, no other people stodd in the queue. What I did not realise was that the new machines were MUCH slower than the old ones and, in fact, my money had come out after I had left! A nice “bonus” for the person using the bank machine after me 🙁

That ends my grouch for today!

Concentrating on what I CAN do

As I have a disability, it is all too easy for me to wallow in self pity and dwell on what I CANNOT do due to the disability with regards to sporting activities … or, that I think I cannot do. I can get so much more out of life by just trying but also concentrating on what I CAN do instead. We are all aware of our limitations due to Stargardts but, as my dear Mum used to say to me “Your eyes do not work that well but everything else does and you have a voice”! In other words, ask if you need help. It is wrong to totally rule out things that we think we CANNOT do. With a little bit of help from our friends, maybe we can! It does not mean that we cannot TRY things that maybe are out of our comfort zone or beyond our physical limitations … give it a go! Some years ago I was asked if I wanted to be in a darts match … ha!ha! I thought but went for it anyway. I could just about see the actual dart board but could not see the numbers or line up and aim at the desired number etc but I threw the dart and just hoped it landed on the board .. and I had fun! The others told me my score and gave me instructions as to the right or left if I wanted a particular score but the main thing was that I gave it a try. There is no way we can get the same challenge and have the same ambition level as the normally sighted, but we can have fun nevertheless 🙂

The same applied to when I played boule. A friend stood with his toe near the little jack when I should throw my boule …. again, I had fun just trying.

I love to run. Jogging is something that you do not need great vision for. OK, so I choose where to run and avoid the paths in woods with many small roots that can bite feet or trip up. I invested in good running shoes as I tend to run on roads that obviously have a flatter, but harder, surface. It is also important to wear a reflex vest so one can be seen, I never run alone when it is getting dark. When a friend suggested runnning in a 10 km “fun run” I thought it would be too hard … I may get lost! … but, never fear, always MASSES that run in fun runs and I just play “follow the leader” 🙂 But, if one does not feel comfortable running alone, find a running buddy.

I have never tried golf myself but found Lefty’s account truly inspiring (he has Stargardt’s) … read it yourself.

So, what sporting activities have YOU tried that you thought would be hard because of your Stargardt’s? Share with us 🙂

Eye contact and facial expression

“Across the crowded room, his dark, sultry eyes gazed into her smiling, blue eyes and showed that he was indeed interested in her. She in turn, fluttered her lashes to show that the feeling was mutual …” – I just wonder how that would be in Real Life?! 🙂 With the inability to have eye contact with others (unless they are standing/sitting very close) due to Stargardt’s from about the age of 14, one can feel cut off and a bit of a social outcast when totally missing out on this type of contact. OK, so not only the girl/boy meeting scenario but the subtle signs/messages that can be shown via eye contact and facial expression are lost on me. When, across the room, they raise their eyebrows in shock or frown in disbelief, when they wink in agreement to something I have said, when they indicate a direction by the shifting of their eyes to the right or left, when they have a poker face but smile with their eyes … all of these are lost on me.

Across the street, someone you have met a couple of times but have not told that you have a visual impairment, smiles broadly and they are met by your blank expression …. what do they think? Will they smile next time they see you? … I do not think so! 🙁 Friends who can wear glasses but hate wearing them for one reason or another, laughingly say they have that problem too … but they CAN put their glasses on …. if only I could!

How have you coped with the inability to have eye contact? Any smart tricks/tips?

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