Paying problems

I have just read an article in the national Swedish newspaper that there is going to be fewer and fewer bank machines/ATMs here where one can get cash from one’s bank account. This is due to the fact that Sweden lies ahead of many other countries when it comes to paying by card. As a visually impaired person, this fills me with alarm! I tend to use cash a lot as I find the bank/credit card readers in stores, restaurants etc. too intimidating and hard to use! First, there are so many card reader models and just to find the slot to insert one’s card can be hard! I then try to focus on the number pad to insert my PIN number but, again, models differ in the number of rows of buttons so I am never quite sure if I am hitting the right combination. Text and/or figures obviously then appear in the tiny, little card reader window and then one is expected to press the OK button … but what am I saying OK to?! I cannot see a thing in that little window! So, I dare to press the OK button (once I have found it) and, sometimes, given a small receipt to sign under … again, for me, hard to read so not sure what amount I am signing for let alone find the line where I am supposed to sign! I do not wear glasses and, most people tell me, do not look like I am visually impaired so, on the few occasions when I have asked for assistance or explained about my visual impairment, I notice a sigh of annoyance, a look of disbelief and rarely, service with a smile.

On the other hand, bank machines/ATMs in Sweden (and in other countries although I, once again, tend to take cash with me when going abroad!) are larger in every sense of the word …. larger keypad, larger text on screen, lights to indicate where to insert card, where receipt will appear and where money will emerge! There is also a place where you can insert a set of headphones (if you can find it and just happen to have them with you!) if you want help via verbal prompts. Not all of us who are visually impaired can read braille but I am sure it is welcome by those you can! I often wonder what kind of test group they had for advice when designing new bank machines?

I will now recall a sad little story (for me!): A new model of bank machine was introduced in Sweden in the past year. I had never used it before and not been given a “guided tour” by my kids but decided to be brave and entered my PIN code as usual after choosing that I wanted to withdraw cash. However, the card was ejected from the machine … but no cash. Silly me, I thought, I had somehow accidentally pressed the cancel button. I still had some cash in my wallet so walked away, no other people stodd in the queue. What I did not realise was that the new machines were MUCH slower than the old ones and, in fact, my money had come out after I had left! A nice “bonus” for the person using the bank machine after me :(

That ends my grouch for today!